Terms & Conditions

Tornado Bus Online Reservations System (TBORS)

Rules, Regulations, Guidelines and Limitations

General Information

All ticket purchases on the Tornado Bus Online Reservations System (TBORS) (www.tornadobus.com) are non refundable and non transferable. Actual travel dates on all portions of travel, origin and destination must be specified and cannot be changed.

Children ages 3 through 9 may travel at a child's reduced rate when traveling with a full fare adult passenger (age 15 or older). One child who has not reached their second birthday will be transported free when matched to one adult ticket (age 15 or older) and not occupying a seat to the exclusion of another passenger. Children under the age of (18) may not travel alone and will have to be occompanied by adult (18yrs and older)

All passengers are required when boarding the motorcoach to present to the driver the printed Ticket or Boarding Pass and valid government issued photo identification. No passenger will be permitted to board or travel without these documents. Tickets or Boarding Passes should be printed at time of purchase by actual user — no other documents will be accepted.

Tickets or Boarding Passes presented by any person other than the name that appears on the ticket will be considered null/void and confiscated by any employee or authorized agent of Tornado Bus or any other carrier partners for whom the ticket is issued.

Tornado Bus is not responsible for delays due to breakdowns, road conditions, weather or other conditions beyond the carrier's control. Tornado Bus does not assume responsibility for transportation over-the-road for said Bus Carrier(s) listed in your Itinerary, Boarding Pass (es)/Ticket(s) and Receipt, except as responsibility which may be imposed by law with respect to checked baggage. In the sale of interline, through transportation of passengers, across International borders, Tornado Bus assumes no liability for the transportation by, or the acts and neglect of any Bus Carrier beyond such International borders.

Seating aboard Participating Bus Carrier(s) providing transportation under the Tornado Bus Boarding Pass (es)/Ticket(s) is without regard to race, color, sex, or national origin. Seating aboard vehicles operated in Interstate or foreign commerce is without regard to race, color, creed, or national origin.

Special fares are limited for use as endorsed on ticket.

Fare prices are quoted in U.S. Dollars; unless, otherwise noted.

Additional information — Call 1888-358-6762

Unaccompanied Children

For the safety of the children, any child of age 16 and under may not travel alone and will have to be accompanied by an adult of age 17 and older. A young adult of age 17 and over may travel alone to any state. The company is not held responsible for any child of age 16 and under who is taken into custody by a government official. Any child that was unable to complete their trip due to being held by a government official will not be reimbursed. True information shall be provided when purchasing a ticket.

Tickets to and from the state of Illinois are only sold to adults of age 18 and older.

Tickets for unaccompanied children are not sold online.

Wi-Fi Complimentary Service

The Internet Wi-Fi is a complimentary service Tornado Bus provides to its customers. We are working to provide our customers a better experience when traveling with us.

However, please keep in mind that Wi-Fi is not always reliable and sometimes the connectivity can fail due to common wireless issues.

These connectivity issues are due to

  • Area coverage of the internet service provider (If the internet provider does not have signal in the area, the Wi-Fi will not be available.)
  • Internet outage from the service provider. (Wi-Fi will not be available)
  • Customer cellphone does not meet the requirements for Wi-Fi usage. (Customer needs at least a smartphone capable to connect to a encrypted key secured Wi-Fi)
  • Router damage (In this case we will have to replace the equipment, and no Wi-Fi will be available)

Since our internet Wi-Fi is a complimentary service and we rely on the performance of the service provider, there will be no refunds if the Wi-Fi service is not available in one of our bus units.

* Wi-Fi Service available only within the US. (We are working to provide our customers with Wi-Fi in Mexico)

Questions?

For questions regarding ticket sales or schedules:
Scheduled Service Information — Call 1-888-358-6762
www.tornadobus.com
Tornado Bus * 8630 East R.L Thornton Freeway * Dallas, TX 75228