Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

Yes, free shipping is available for all the orders that's placed inside the United States. We charge shipping fees for overseas orders.

We usually take 3-5 business days for your order to be shipped & delivered.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

Tornado Points es el programa de recompensas de Tornado Bus diseñado para premiar a los pasajeros frecuentes. Acumulas puntos por cada viaje realizado y puedes canjearlos por descuentos en próximas compras. 

• Cada punto equivale a $0.10 de descuento. El canje solo está habilitado durante temporadas especiales como:15 de enero al 1 de marzo 
• 1 de septiembre al 15 de noviembre Las temporadas de canje pueden actualizarse según promociones. 

Inicia sesión en nuestra web o app móvil para consultar tus viajes y puntos acumulados.